Refund policy

Items cannot be returned without contacting the email address below. 

At Kats and Robbers we want you to be happy with your order; however, we understand buying clothes for kids isn’t an exact science. While we do not offer cash refunds, we will happily exchange your order for another size if/when available or offer you store credit.

All items must be purchased directly from katsandrobbers.com with proof of purchase (order number and email address associated with order).

If an item has been worn or used and is shipped back to us, we will be unable to process an exchange and will notify you of next steps via email. 

Email return@katsandrobbers.com

Exchange requests must be submitted to Kats and Robbers within 30 days of purchase to be eligible for a store credit or exchange.

All sales are FINAL on Gift Cards, Pre-Orders, site-wide sales, birthday and charitable merchandise (such as, but not limited to, Black Friday/Cyber Monday, birthday clothing, and clothing whose proceeds benefit a charitable organization).

If an item is damaged or there is a quality issue, Kats and Robbers must be contacted within 3-days of delivery at hello@katsandrobbers.com

The buyer is responsible for all associated shipping fees in relation to a return and/or exchange.  

Shipping and Processing Time

All orders will ship within 3 business days (Monday-Friday). If you need an order shipped sooner, please email hello@katsandrobbers.com

Estimated shipping times

Delivery of your order will vary depending on your location. Orders ship Monday through Friday, excluding holidays. You will receive a shipping confirmation email with a tracking number once the order has shipped.

All orders in the contiguous United States ship FedEx Ground (2-5 days). Your order will ship within our regular window via Ground unless you choose to ship Express at checkout.

Customers are responsible for providing the correct shipping information when an order is placed. Kats and Robbers is not responsible for packages delivered to an incorrect address. Packages returned to Kats and Robbers may be reshipped at the customer's expense. Packages marked as delivered, but “not received,” are the customer’s responsibility to locate with FedEx. Kats and Robbers is not liable to issue refunds on lost packages.

Order cancellations

Order cancellations are at Kats and Robbers sole discretion. Our goal is to ship orders promptly, so it is often not possible to cancel an order once it is processed. If you wish to cancel an order, please contact us via email at hello@katsandrobbers.com to see if we can change, cancel, or correct the order before it ships.

Coupons | Sales

All sale items are final. Coupons, promotional codes and sales may not be stacked or combined. Coupons or promotional codes will not be applied to existing orders following purchase.